Guiding Principles for Data Protection

 

Here are the guiding principles we follow when handling your data:

• We will process your data for legitimate purposes only.
• And We will handle your data as per the governing laws, in a fair and transparent manner.
• We will limit the data handling to only what is necessary.
• And will ensure your data is accurate and updated.
• We will keep your data only as long as it is required.
• We will ensure adequate security measures to protect your data.

Types of Personal Information We Collect, Store and Use

 

During our business operations, we may collect, store and process the following types of data from you:

• The details that you enter at the time of filling out forms on our website. This could include vehicle details, postcode and other such information required to take the transaction forward.
• We may store the contact details you provide us through the website, such as name, email ID, address and phone. This is to ensure we are able to continue our communication with you.
•  The results of surveys we may conduct through our website. However, please be assured that these surveys are not mandatory. You may choose not to respond to survey requests.
• Details on how you use our website, how much time you spent on the site, your usage patterns and so on.
• Transaction details, such as payment information.

The Methods By Which We Collect Your Personal Information

 

We may obtain information from you or about you using the following methods:

• Online valuation tool
• Survey responses
• Email, phone or other types of communication
• Information gathered from social media
• Agreement signoff with us about the sale of your vehicle
• Cookies, server logs or other such technologies
• Third-party providers of data

When We Will Use Your Data

 

We will use the data about you only in a manner that is legal. We will use your data in the following scenarios:

• So, We have your consent.
• We need the data for our legitimate interests or the interests of a third-party, provided they do not override your interests.
• When we are legally obliged to use the data.
• We are about to enter into a contract with you or have already entered into a contract with you.

Purposes for Using Your Data

 

We will use the information we have collected from you for any of the following purposes:

• Improvement of products and services
• Carrying out of contractual obligations
• To update users about our products and services
• Obtaining further details about you or your organization
• To provide a valuation
• When you have contacted our Customer Support team
• To update you on the latest offers regarding your vehicle
• To enable participation in the interactive features of our service
• Post-sales communication
• When you represent an organization and we enter into a business relationship, we will use your data to provide our services
• To update you of changes in this privacy policy, website terms or sale terms
• For data analysis, testing, survey purposes or troubleshooting
• To understand the relevance and effectiveness of the marketing content we share with you
• To ensure we share the most relevant advertising content with you

 

In the Event That You Cannot Share Your Personal Information

To obtain a valuation from us, we will require your contact details, postcode and vehicle registration number.

If you wish to proceed with a sale through us, we will need further details, such as an address, email ID, registration details, vehicle registration document and bank account details. We might also need additional proof through documents.

In the event that you are unable to share these details with us, we will not be able to fulfil your requirements, such as obtaining a quote or proceeding with a sale.

Storage of Your Personal Information

 

We will store all the information provided to us on our secure servers.

While we will do our best to ensure the security of data shared with us, we will not be able to take responsibility for data while it is being transmitted to our site. However, once we receive your data, we will take all the necessary precautions to ensure your data is safe with us.

If you have access to sections of our website through a user ID and password, we request that you keep the access details confidential and do not share it with anyone.

We take the following measures to ensure your data is safe with us:

• We do not store any of our credit card or debit card details on our servers.
• Our servers are located in secure locations, with all security features enabled.
• All data stored in paper form is secured.
• Papers that contain confidential information are disposed of responsibly and securely.
• We use the international firewall and encryption strategies and guidelines.

The Duration for Which We Will Store Your Information

 

There are a number of factors that determine the duration for which we will store your information:

• The sensitivity of the information
• Amount and nature of data
• The risk associated with unauthorized use of your data
• Legal requirements
• Any business requirements for which we might require the data – for example, to fulfil the contract with you, we may require continued storage of your data until the contract period is complete.

Cookies

 

They are files that are stored locally on our computer to track usage patterns, user behaviour and so on. Cookies do not personally identify a user. To control cookies on your computer, you could use your browser settings.

We may use cookies on our website to embed social media content or to track user behaviour. This helps us understand our website visitors and improve our website on an ongoing basis. For example, if we find that it takes, on average, five clicks to get to a particular piece of information, we will see how we can optimize the website layout for quick access to any information that is required.

What You Can Do Legally

 

Your data is protected by law. We have certain legal obligations to you as governed by law. Here are the things you can do with respect to the data you share with us:

• You can ask us to modify any information we have about you. When you find that some data we store about you is inaccurate, please reach out to us and we will update it for you.
• You can ask us to delete all information about you. This can be implemented in certain situations only and we can guide you regarding the same.
• All information we hold about you is accessible to you. You can also ask us for details on how we use your data, where we got the details from, the duration for which we plan to use that data and to the parties with whom we may have legally shared the data.
• At any point, you could ask us to stop using your data. This could be in situations where your data is inaccurate or incomplete, when we are not legally allowed to use our data or when we do not need to use your data for regular business operations. However, we may continue to store your information from a legal standpoint or for legal proceedings, where required, in future.
• At any point, you could ask us to share your details with a third-party of your choice. If we are unable to do so, we will share the specific reason with you.
• You may have given your content to use your data. However, if you change your mind at any point, you can withdraw the consent.
• If you do not want us to contact you regarding your valuation, you can request us to stop reaching out to you.

To implement any of the above, please email us at [email protected]

When You Do Not Want to Receive Further Communication From Us

We respect your privacy. At any point in time, if you do not wish to receive communication from us, please select the ‘unsubscribe’ option in our communication.

Alternatively, you could email us at [email protected]

Visiting Other Sites from Our Website

 

When you visit our website, you may see links to third-party sites, applications or plug-ins. Such third parties may collect information from you. We are not responsible for any information collected from you through third-party links from our site. Hence We are responsible for the security of your data as long as you stay on our website. We strongly encourage you to read the privacy policy of any such site you may visit from our website.

Recordings of Calls Made to Customer Service

 

Any calls you make to our Customer Service team, or outgoing calls to you from our Customer Service team, are recorded. This is for the purpose of training and monitoring only. The recordings will be stored for the specific duration that we will need them. This is a good customer service strategy and as per company policy.

Updates in Policy

 

On an ongoing basis, we will make changes to our company policy. While we will communicate the changes to you, we encourage you to visit our website to view any such changes in policy.

Reach Out to Us

 

If you have any questions, inputs or clarifications in this privacy policy,

please email us at [email protected].

You are agreeing to our privacy policy by using our website.

Last Updated 18/09/2019